Hallmark Channel Wines Support
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Returns and Refunds

If you're not completely satisfied with your purchase, we'll make it right. Learn more about our hassle-free process and how we make returns a breeze for our customers.

How do I Get Replacement Orders?

Joyful Heart Wine strives to ensure the satisfaction of our customers. In the event of non-delivery of your order, if your order is damaged in transit or is incorrect, please contact us by using the contact information provided below and we will use

What is your return policy?

Alcoholic products cannot be returned however our goal is that all our customers are satisfied with their orders. Please contact our Customer Service department at [email protected].

How do I track and make changes to my delivery?

You can track your order and request changes to your delivery using the link we’ll send you in your order confirmation email.

Can I get my money back if the wine comes damaged?

If the wine is corked or damaged, we are happy to replace the product for you. Should a refund be the only option, refunds usually are completed 5-10 days after we learn of your issue.

How do I cancel my order?

If you want to cancel your order, prior to the order shipping, give contact us at [email protected]. Note: Many states have specific laws about the transfer and shipment of wine, so it isn’t always possible to cancel the delivery. W